Identifying a gap between the digital skills of graduates and hospitality industry needs, CiMSO set up the ‘Digitalization readiness in the tourism and hospitality industry’ initiative. CiMSO supplies management software to hospitality providers and, since 2016, they also provide the same software free of charge to government accredited training institutions including colleges, universities and TVET centres across southern Africa, including those in remote areas. Trainees are then taught how to use the software, enabling them to graduate with hands-on digital expertise. CiMSO also provides training to teachers and ongoing support if needed.