UNEVOC Connect

Systems designed to respond automatically to messages through the interpretation of natural language. Typically, these are used to provide support in response to queries (e.g. “Where is my next class?”, “Where can I find information about my assessment?”).

A chatbot is a text-based conversational AI agent. Through turns of conversation, a chatbot can guide, advise, and remedy questions and concerns on any topic. These guided conversations can help users search for resources in more abstract ways than via a search bar and also provide a more personable and customized experience based on each user’s background and needs.